FAQ

 HEY ATTACKNINE, I just bought an album from you that said it comes with a free download at checkout.  So where the heck is it?  

After your purchase is complete, you will recieve an email with your receipt.  Look on the receipt for where it says "DOWNLOAD", and click on it to start the download.

Mail order shipping happens within 48 hours of your order:
We do our best to get your order processed and out asap. We often make it to the post office with your order within 48 hours of receipt. Friday and weekend orders go out Monday. 

My order hasn't shown up. What should I do?:

Overseas customers, please allow some time for your package to arrive. We ship first class, and it can take a couple weeks sometimes.
Please check and make sure you have included all necessary info. Sometimes people forget to put their name, street address, complete credit card number, even the order itself in their order!

Please email us mailorder@attacknine.com *only* after a reasonable period of time has passed, you've checked with your local post office, and you think your order may have gone missing.

CREDIT CARDS:
We accept Visa, Mastercard, and American Express.

CALIFORNIANS:
You are obligated to pay the appropriate 8.75% sales tax that is added to your subtotal on physical product.

 IF YOU DON'T WANT TO ORDER ON-LINE (CREDIT CARD CUSTOMERS):

When ordering via email you must include ALL of the following information: 1) Name & address. 2) Credit card number and expiration date plus CVC code. 3) Email or phone number so we can contact you if necessary. You'd be surprised how often people forget one of these key ingredients.

We also accept orders via PAYPAL. Please contact us via email with the items you'd like to order.  We will send you the total amount for your order along with our PAYPAL acount information. We will send your order to you once the total is sent to our PAYPAL account. 

Questions about ordering?
email: attacknine@gmail.com

Rest assured that everything listed on the site is available for purchase.  If an item is sold out it will say so, so no need to email asking if it is before you place your order.

Returns:

No vinyl is returnable.

We only accept returns on defective/damaged items for replacement with the same item.

We will not accept returns on goods not originally sold to you by Attacknine.com.

A return request must be made by the cutomer to Attacknine.com within 30 days of the original purchase date.  All returns must be authorized with a written RETURN AUTHORIZATION and RA NUMBER from Attacknine. An RA# will only be issued from a written Return Authorization Request submitted by the customer. A copy of your Attacknine issued RA should be included in the box with your return when you ship it. RA#'s are good for only 30 days from issuance. After 30 days they will be canceled. Any goods returned on a cancelled RA will be returned at customer expense. Shipping must be paid by the customer for both inbound and rejected returns.